Roofer Removes Roof from Wrong House

By:
Roofs ONE

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Imagine coming home after a long day at work to people you didn’t hire removing the roof of your home. Your entire yard has been transformed into a large construction site. The surprise would most likely be that your significant other hasn’t shared the news of the improvements he or she had scheduled. You go inside your home and your husband or wife thinks you’re kidding about not knowing why your roof has been completely torn off by now and to please stop joking around. Coincidentally, you believe they are the ones playing this awful joke on you.

Wait a minute, this can’t happen in real life… Indeed, it does. To everyone’s surprise, tearing the roof off the wrong house happens more often than anyone thinks it does, unfortunately.

Mary and Kapelle Wyatt had home's roof removed by mistake.

On July 15, 2019, Mary and Kapelle Wyatt went through this disaster and it didn’t get resolved in a timely manner. The process of re-roofing begins with a complete tear-down of the existing roofing structure. In most cases, the roofing contractor discovers rotten decking and has to repair/replace in the areas necessary. Roofs are expensive and roofing contractors don’t budget for these kinds of errors and omissions, so it’s most likely that fixing a mistake like tearing off the wrong roof could cause them to go into bankruptcy leaving the victim (the homeowner) without recourse.


The Wyatt family is on a fixed income and could not afford to pay for a new roof. Their home has a tarp that doesn’t fully cover the roof and water is ruining their home. They moved out but continue to pay property taxes.

Jennifer Campbell's roof was remvoed by mistake.

In September of 2018, it was reported that Jennifer Campbell received a call from her son asking why she hadn’t told him there was work being performed at their house, one day. Jennifer, rightly so, was shocked because she didn’t schedule any roofing services, ever. As if things couldn’t get any worse, the roofing contractor did the full tear-out of her roof a few days before the news announced an extremely heavy storm was headed their way.


This particular roofing company was extremely disorganized and left a huge mess all over Jennifer Campbell and her son’s yard. The roofing contractor wanted to get off the hook without paying for their mistake so they suggested to Jennifer Campbell to file a roof insurance claim with their homeowner’s insurance and that they contribute by paying for Jennifer’s $1000 deductible, but only if the claim was approved. Luckly, the insurance claim was approved, but Jennifer hired a different company to perform the work.

Luckily, no Hedwig Village roofer has done this or any of the Memorial Village roofers have done this to any of its residents.

Steve Lowe's home's roof was removed without consent.


In Chesterfield, Virginia Steve Lowe was on the receiving end of this same mistake. The roofing company tore off the wrong roof in Chesterfield's Bexley neighborhood. Steve Lowe’s house is worth almost a million dollars and he is perplexed at how this level of negligence could even happen. The preventive measure is: check the address. How hard can that be? Is it too much to ask to expect the minimum degree of competence? Is it rude to expect proper care and service?

At least this roofing company owner, Sam Hardesty, did make things right for the homeowner.  Sam estimated the correction would cost more than $40,000. 


So how did this mistake happen? Sam Hardesty said the tearing off of the incorrect roof started when the supplier delivered the materials to the wrong address. The workers arrived shortly after the material delivery and assumed the address was correct. The roofers didn’t confirm the address and began to tear off the roof from the wrong house.

Roofing contractor offers victim cake instead of proper reimbursement for roofing error.


In Pierce County, Washington a roofing contractor felt it was appropriately sufficient to give their victim of an incorrect roof tear off a cake from the supermarket, for their inconvenience of course. The homeowners were not satisfied with the cake. In fact, they were insulted because it was disproportionate to the financial loss they had endured. After further investigation, we learned the cake was a gesture from the roofing company owner to convince the judge that he attempted to ameliorate the situation. Details of how this situation was resolved has not been released.


A tenant of a property woke up when workers ripped the roof off their home in the Fort Myers area. The problem is that the roofers had gone to the wrong house. “Somebody is banging on my roof,” Pearl Northrup yelled at news reporters in Fort Myers. “I thought I was getting a new roof, but was told otherwise when she called Sarah Fritchey”.

Sarah is her landlord and she had not given her any heads up about any roof project.

Sarah Fritchey responds, “I didn’t okay this, I didn’t ask for anyone to do the roof”. “They just came on our property and began ripping the roof off,” she added.


L.B. Skaggs is the owner of the roofing company that typed in the wrong address on their navigation system, which was the direct point of failure for this mistake. Mr. Skaggs tried reassuring the tenant and landlord that he would pay to have the roof repaired, but it appears Pearl and Sarah are asking for punitive damages. The official resolution to this dispute isn’t published, so we are left in the dark about further details. 

Roof in Snellville removed by mistake.


A Snellville couple were shocked to learn a roofing company mistakenly scraped most of the roofing off their home before realizing he was at the wrong house.Mary Hill recalled she was in disbelief to come home one day and find her roof almost entirely stripped by mistake.

"I stopped the car, left the door open and stared at the roof. It was gone," said Hill.

The couple’s problems grew when the roofing subcontractor and the roofing contractor refused to pay the thousands it costs for the homeowners to have a different roofing company roof their house.


A private investigator was hired, civil lawsuits were filed, as the problem escalated. The roofing contractor denied responsibility and blamed the subcontractor when he said, “I don't have any control over what he does until he gets onto one of my job sites."

The subcontractor, Jose Guerrero, eventually opted to offer to pay the Hill family by offering to do their roof. The problem didn’t improve because Jose’s company doesn’t have the proper insurance to even qualify to do the work according to proper standards. 

Check Roofing Company's Insurance and Credentials


There are many individuals in the roofing industry that advertise with signage on their trucks, “insured and licensed”, but their claims are false. Many contractors lie by getting general contractor insurance and don’t get proper roofing insurance because it’s much more expensive.


As the homeowner hiring roofing contractors, please verify everyone that is contributing to your roofing project has the proper credentials and insurance qualifications. 

As a homeowner victim to a roofing mistake, I’m sorry but there isn’t much recourse if the roofing companies involved are not ethical. 


Thank you for taking the time to read my article. It’s almost hard to believe this continues to happen, but it does.


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Comments

I have black stains on my roof. How can I get rid of them? My neighbors have them, too; now that I think about it

Hi Aristi, thank you for your question. Use oxygen bleach to clean your roof and please read the article we wrote because it explain with great detail how to do it correctly. We even gave tips on ladder placement. Better yet, let us do it. Contact us for exact pricing. (https://www.roofs.one/the-roof-report/how-to-remove-algae-stains-from-your-roof) Our roof cleaning service starts at $200 and goes up from there. Thank you

It's my understanding buying a class 4 shingle will lower my insurance premium, but will it lower my coverage?

Hi Bailey, thank you for the excellent question! The safe answer is "please check your coverage detailed in your policy". For the more thorough and deeper way to answer your question, I asked many colleagues and only one had a unique answer. Robert from Oklahoma City said one of his clients that bought class 4 shingles did receive a lower premium, but he lost the hail coverage. I was shocked to learn about this real world example about how this specific insurance company handled this upgrade. It could strictly be a case of correlation and not causation, but it's still interesting. Thank you for taking the time to ask your question.

One of your employees left a postcard on my door and I figured you could answer my question - What questions should i ask roofing companies before i hire them?

Hi Chad! thank you for your question. Several very important questions you need answered before hiring a roofing company are: - what is the square footage of my roof? - what waste % are you calculating for the complexity of my roof? - what brand/type of shingles are you offering me? - how much are you paying for the shingles from your supplier? - show me your certificate of insurance - show me your certificate of worker's comp insurance - show me where you have added me as an additional insured on your insurance policy - do you have a 3 day cancellation fee? if so, waive it. - how much will deck repairs be per sheet of plywood when decking is exposed and visible? - show me the list of materials necessary to install to keep the asphalt shingle warranty valid - what are the additional steps you are taking to protect my home from debris and nails being left behind? - provide me a full list of materials that are being installed on my roof. - what is warranty for labor? for how long? This list of questions is a great place to start. Most roofing companies don't want you to ask them because they are underinsured, overcharge for materials, cut corners by reusing your old roof parts, etc... I hope this helps!

A company is telling me I can get my roof for free from the insurance and they would cover the deductible if I hire them. Is this true? (I'm in Texas)

Please don't do that. The insurance deductible is a contractual agreement you have with your insurance company. In Texas, Texas Law House Bill 2102: It is illegal for contractors or roofers to offer to waive a deductible or promise a rebate for all or part of a deductible. Under the new law effective September 1, 2019; violators could get up to a $2,000 fine and up to six months in jail. If a contractor offers to waive a deductible, report it to the Texas Attorney General’s Consumer Protection Hotline at 800-621-0508. Do not commit insurance fraud by accepting unethical and illegal practices. Thank you for your question

This article will certainly help me make an informed decision.

Hi KD, glad we could help. We'll have a new feature on the website where you'll be able to get a Date of Loss for your insurance roof claim. Coming soon, FREE!

How long should it take for a company to give an estimate?

Hi Holly, responsiveness is a great way of showing a customer we care. We can do an informal estimate within a few hours and a formal estimate within 24 hours.

The last roofer gave me a two line estimate so I asked for more information. Haven't heard anything yet.

Hi Melinda, a detailed estimates should have detailed line items of the type of products including brand, quantity, color (if possible), with price. If you would like contact us and we can help you with a detailed quote. Thank you.

Great information. What city are you referring when you give the $350 to $450 average?

Hi Sally8100, thank you for your comment. This article is referring to Texas and Oklahoma City.

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How will I know how many layers of flat roof my house has before I commit to re-doing the roof? I don't want the roofers to discover a second or third layer and then the job exceeds budget

Hi Kasey, thank you for your excellent question. Pay the roofing company to perform the test on a small area of your flat roof before you start the project. Have the contingency in place that the price paid for the test includes the repair in the event you don't proceed with your new flat roof.

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